On-demand services have been a success in Kenya with the launch of major brands such as Uber, Sendy, Taxify, Little Ride, Jumia, Kilimall and Masoko. Video on demand services such as Netflix, Showmax and Prime Video are also available in Kenya. Start-ups are not left out either with brands such as Dukkapu, Herdy, Chupa Chap and countless shops on IG and Facebook.
These services have made it easier to access products, especially for those who are too busy to shop. Now you can order a cab, buy diapers for your kid, wine for this Friday night, and watch Game of Thrones on Showmax from the comfort of your home.
One of the biggest wins for customers of most on-demand brands has been the integration of the M-Pesa payment service. The payment service, which is owned by Safaricom, is popular in Kenya and it makes sense for customers to be able to use it as a form of payment. Delivery has been an important aspect of the product depending on the demand of the brands. Although delivery is significantly better, getting products to customers on time has been a problem across the board.
Glovo is a new entry into the Kenyan on-demand services market. The service is available through an app (Android and iOS) and on the web. Glovo has grouped its various delivery offers into categories such as Snacks & Juices, Markets, Gifts, Restaurants and Personal Care. Additionally, users can use the All tab to order anything that is not available on the app. They also have a messaging category which allows users to send items as long as they can fit on a motorcycle.
The platform has partnered with various establishments such as pharmacies, restaurants, supermarkets, butchers, bakeries and gift shops and users can order from them through the platform. Some of the partners include Brew Bistro, Open House, Chowpaty, Snack Attack, The Tav, Cedars, and Gibson’s Coffee.
Signing up is pretty straightforward. They offer the option to register via Facebook or email. When registering, it is advisable to activate your location.
Glovo is currently available in Lavington, Kileleshwa, Kilimani, Westlands and UpperHill and plans to expand it to other areas of Nairobi soon.
3. Use of the application or web platform
After creating an account, you are free to log into the platform either on the app or on the website. glovoapp.com.
On the platform, you will be able to order, add a promo code and even a payment method (if you prefer to pay by debit or credit card).
Remember to use the code TNDHK to get Ksh. 400 off your first order worth Ksh. 800 or more. You can also share your personal promo code with your friends and receive Kshs. 600 while they get Ksh. 400.
Ordering via the app has two facets. For items available on the app, just click on the specific category and then navigate to the particular establishment where you want to purchase items.
Add products to the buy cart by clicking the plus sign (+) next to each product. Remove a product from the cart by clicking on the negative sign (-) next to the product. The value of your order will automatically appear at the bottom of your screen.
Note that you can only order and pay in one store at a time.
Once you have completed your order, click on the order button. You will then be directed to confirm your order. Details such as delivery address, payment method and delivery time will need to be added.
If you choose cash, they have an interesting feature that asks if you have the correct amount or if you need change. The rider will come with the exact change in case you need it.
Once your order has been placed, you will be able to follow the delivery via the platform.
The platform handles the delivery with motorcycles and they have special bags for food orders. It promises a delivery time of 45 minutes, after which they waive the delivery charge. The delivery time depends on the fact that product orders on the application are intended for establishments located within a radius of 4 km. The shipping costs charged by the company are Ksh. 100.
I was able to place an order for personal care items but unfortunately the order was late. They informed me that my order was late (after 45 minutes) on the app.
I also did not receive all the items I ordered, so the platform paid the shipping cost and also refunded the full amount I paid for the delivered products. This amount is now a credit on my account on the platform.
6. Order anything through Glovo
If you want to order something that is not available on the app, all you have to do is navigate to the All tab. You can then add details on where to pick up your order and that’s it. Glovo collects your order and delivers it to you.
7. Messaging services on Glovo
Glovo also offers messaging services on its platform. You can basically send or have anything picked up through the app, as long as it can fit on a motorcycle.
Payment options available on Glovo include cash, M-Pesa, and debit / credit cards. For cards, you need to add them to the platform. For cash and M-Pesa, you pay the runner on delivery.
Overall, Glovo is quite convenient and I can see myself continuing to use it, not only for ordering products, but also for courier services. The delivery time guarantee is a good idea and I like that they kept the delivery costs low at Ksh. 100.