Q&A: Chase CIO offers the best interview tips for tech job seekers


The tech sector has been particularly hard hit by the Great Resignation, leaving organizations facing a shortage of qualified candidates for more than a million job openings.

At the same time, CIOs and CFOs have begun to slow the pace at which they create new IT jobs and hires due to fears of inflation and recession, according to a recent report from the job search firm. Janco Associates.

Still, U.S. tech companies added workers for the 22nd month in a row, and companies in various industries hired about 84,000 new tech workers in September, according to CompTIA’s latest tech jobs report.

The great pandemic-induced resignation, however, has led to another work-related phenomenon: skills-based hiring; companies focus less on degrees and more on knowledge and expertise based on real-world experience.

Even with a surplus of tech jobs, interviewing for a new company or a new position within your existing organization can be nerve-wracking, both for workers entering the industry and for technologists entering the industry. have worked in the industry for years. Honing your interview skills will give you an edge the next time you sit in front of a hiring manager.

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Chase CIO Gill Haus

Gill Haus is Managing Director and CIO for Consumer & Community Banking (CCB) at JPMorgan Chase, one of the oldest financial services companies in the world. The bank currently has hundreds of technology job openings.

House offered computer world his technical interview tips for technologists. Here are Haus’s responses to The computer world questions:

What’s the best interview advice you have for technologists looking for a job at Chase? What sets you apart? “We are looking to hire technologists with experience in software engineering. That said, you don’t need to have a traditional computer science degree to get a software engineering job at Chase. We value many different skills, including determination, resilience, and adaptability. We actively recruit candidates with diverse skills. »

What are the top three to five interview tips you can offer a job seeker? “I think it’s essential that all candidates educate themselves on the state of digital banking, current trends and future prospects. It’s always fantastic when candidates show enthusiasm for the developments we are working on in the digital and mobile banking space and share their own ideas. Everyone interacts with money, and many of those interactions happen digitally, so now is a great time to be in banking.

“However, experience in this sector is not essential. In fact, we have benefited from recruiting people from a wide range of industries and backgrounds. This helps us to better collaborate and innovate as a team.

How has the pandemic changed where Chase is looking for his talent? Do you care less about finding talent that can work in person? “Since the start of the pandemic, we have learned a lot about remote working, including how to onboard new employees. Today, our technology team uses a hybrid model where technologists split their time between working remotely and in the office. Hybrid working is the best of both worlds as it allows for flexibility, and days in the office are fundamental to building team culture, whiteboarding together, brainstorming, and building relationships.

How does the percentage of remote interviews you conduct today compare to pre-pandemic? “Video conferencing has become more popular during the pandemic. The widespread adoption of this technology has made it easier for us and candidates to schedule time for interviews. We also continued to conduct face-to-face interviews.

Do you have any suggestions for managers and potential employees in terms of preparing for and conducting a remote interview versus a face-to-face interview? “Be present and engaged. Do your homework before talking to an interviewer or candidate. Above all, be yourself. This is a great opportunity for a candidate to get to know you better as a leader, just as it is for you to get to know a candidate.

What is more important to you, the skills an employee might list on a resume, or the degrees and other training? “It’s less about what you know and more about your openness to learning new things and growing as a technologist. We are looking for candidates who have the aptitude and attitude to learn and collaborate with their peers.

“However, certain characteristics can help a technologist stand out. Technical skills [such as] financial literacy: take the time to learn the fundamentals of finance and learn industry terms; this will serve as a valuable foundation at the start of your career.

“[Another hard skill is] Knowledge of AI/ML. Learn how it applies to finance and explore use cases. You don’t have to be an expert by any means, but make sure you can talk about it at a high level and are open to opportunities for growth and training.

“Soft skills: Intellectual curiosity about technology trends and what’s happening in the industry is very important. But it’s also a matter of curiosity when it comes to how your friends and family are using technology and interacting with it. What is missing? What can make their life easier? »

How have Chase’s job qualifications changed for technical roles, especially in light of the big resignation? Are university degrees no longer required for more positions today? “With the pace of technology changing faster than ever, we continue to grow our tech recruitment pipelines. We welcome early-career tech talent from a wide variety of backgrounds – traditional universities, coding boot camps and workforce development programs – and we offer development and training programs to fill technical skills gaps.

“Our Tech Connect program is a great example of how we reach talent with diverse backgrounds and experiences. Upon completion of the rigorous full-time training program, participants move on to our Software Engineer program and then can expand their careers by moving into software engineering roles. In addition to technical skills, the program offers workshops, alumni panels, peer mentorship, and a series of guest speakers to foster professional development and emphasize community.

What boot camps or certifications stand out among job candidates? “Candidates who come in with experience and skills in data science/analytics, AI, etc. are a plus, but we also provide learning opportunities for those who don’t.”

What are the hottest tech jobs at Chase or the ones you need the most? “We have hundreds of vacancies across the country, so our teams are actively reviewing applications to meet the talent needs of the business.”

Copyright © 2022 IDG Communications, Inc.


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